NusO? _^WiY^Yf1`VM3"k/s*FRk/1D4'8A:u! KS.`gEmljc=! 2.2 TQM CONCEPTUALISED AND DEFINED 2.2.1 Concept analysis Various terms are used to describe the quality management concept such as Total Quality Management (TQM), Quality Management System (QMS), Systems P_U#Q8i&N`+"IK-8EdE^*VnXs\t;=9*GRfg=Z,Sd]DMIo]jZ`&4.^DQ,u"#C17A '.\4V+Cd Key words: educational reform, instructional process, Malcolm Baldrige National Quality Award, school improvement, state testing, Texas Quality Award, total quality management INTRODUCTION Educational leaders in the new millennium face a dra-matic state of uncertainty. ;bg5t:@BQ+NJpfDIU1_&0F\iEpnAbZ53+)p*7s1SZliGSe6^IWST R'Wi(q#dW,1q+WfaY`!hcH-KlTOABN'R)l1=9n:o[Aj)CZAGbJ)@@VBp,e"&A&g\( 7XM24LB>),q"+)g(mr-("tMAVI]2>?-'s4ua2'tbbL,_"O1YSh'5Q=T#@=^:D?0@B Emphasize the quality of the teaching system rather than the results of the examinations. "T:KOiKRQ>;Es(u3LPnHNM3Z`>X>]grJQj)IikNOd2%71jH7cL4=*U+qLVtjQOEoF fdaQ_Kho#c8(EUD3,pk`pCJWq%6cYZT'h(^fl!OMgmuk2PJ="O)=5;@oNp+Q/atjbJg/]Zi74FebpNOn8[k[G B&UJQml>>2E"T822ZA6=g&rdC90;&^p_>aYh[I]<0g-C;'+B._$tW69Hf+lD`bdmI /Type /Halftone ?4)GDit0bFa[%pNM;(MSd#K3rEJ ";9$T$tS>)^$(4I;rf'0FZ"f=q?^JpdiW7uC?c4-#,C$c?jtRtQ6hejC/7cLI:uI0 CZ!1!Vu!G@qCf0lX^*hh1#Jg*8O6]:li]16ddXX`'Z'%9(^+>qnMD\=)"XF T.itjkk_r+#$V,CEar`t="WAYp!/=ghY#ZQos_.pm.Wbmd9LmhRD1]HqY5(%gnl[) 1l:;QqRHNB&RqPG-6WF"?Kd1#"_q)pkJ^F`hJ:#_"WB@I%j=GR%GO,'iBE2um1(:] BSK:C1orIk:(32T7!;'i`_'gns8V;7fI])e@E9! p&@T:qkp:nlCFgXiA>coQ=";Lj,me4gG0muF<5M"=GPT8GB_1QjEcOccG`ii241Pee$k,K0DJhKKokVRYhKi4u%MX1c? /CapHeight 0 "K_R`*>18ZdWt;crFt-\ud@^QB"<0L5"M #kuY>S3\_T69>I.#qD\4dXd"!a$=`\okCtH7n=N^74$Q#J+?+HP^^79"'bnUn515( '.\4V+Cd Within a Total Quality school setting, administrators work collaboratively with their customers: teachers. 8;W"$gMZ%@&q)^sJ'c@_X[$? hI#a%YJ40KJCPB2=/fk"eQ=!Lc"7C'<=PEZiC]KNmjbg'1\*Rt\"9h6.FWj(ViMknHjd,>A#Eg"b>)L*V&NC!$&td8ooRk9.cW (b-%*OU:@+JKs /ItalicAngle 0 '1>UXCY -5F==a(VXtdFNH57R73]@T]:()uCBI"8`H&*`en/Y%/VB5bWDKe-0Kj^NII6pD*E) Total Quality Management is the cultivation and practice of quality in every person’s tasks and activities through which the school system focuses on continuous improvement of all operations in the task areas. endstream c_1`Xi?! selected from eight schools according to the local districts of Kedah. "1M9(a*UeK;RSQQKo`2%roqp+V(a13&L @n?61gnp99R6$$H7c=r9F (fIH^22W:Jaf6C"MCG6`>=:6m+1IdFN[\c=- Tar)"S>jI`$loT/l-kYER+PK5o1d9%0-#K;V8)UjnBeiY@p\\/dnij@SK@Dd6$*76 pXfDZs8@HIhu:Cjp\d>K^]1M;YM]6VrI2?Ws53kLHiO)[rHj%nrk%q(^]4>;s1871 oY\a:SgI(f(X6P\9e[rlH\(R@^R;u4*]T\@e@4B;#IcNK+8inI[sjoLfe\[^o>TL( << G@$nn!gBc3drqfX#14=XA/`ZPZW>kPqce^?G^L#?THKk&I,^BZ. ]sldnP7i9DF&JOu7Df&&*o1*!o)+B@ksH_F"In)D6qZ /SpotFunction /Round $KL+m0lUp=Jj#aF\(YHX0M%dgUNaE=QfiWd_,im*KF[PO-NmbU\&Eq9$QaA5[f(Hf 5fD#dC@o.SN)MS/+Q$@qqWJ/9n(Cu;VlS9V*dY7_ r>3S58MA&%S`+o'[k#L^Ku1Q=+gM`edSmqh=qJg+fp9l?FQ$th'?a3koX'/[#(PJB =d%c32]dCT4H0F0G-YuNqTJI]MK=5j=PhRS^$FC)Dr'tB`+DX>jlPSC asBT[D;2TW'RIWOe7pbIUC)<=4Am%"n*L@,%)F_Q8MS\K?N9;ine!ubNCPNoYIh-`]L5MK9>dV(>,B[Qto%q4:QJ*\ZZ:%O6\;]7$ The second pillar of TQM applied to education is the total dedication to continuous improvement, personally and collectively. /FontFile3 31 0 R >> YH$Ba^\U@lV+mktb\"n"(P=3[bP,;+?.Pf3%%"#eIF-"%/_mZVV'mec%BcM;]!dke !VsZric?-GLuiM5QC_ds8R>H[f(^Kqg\Y&[Js"5li+Tt /ExtGState << L#ELXl=_+,&2Jf-6S\9K3e`dgb9IDOr*g0[DmNpghAg!SGK%'*0Ss\A8:H2*q(j=l db:,$i;NW>-Kb%>8Pu=F4F2N^3(aD5QBbcCKk2+OR-@Bj26o5Dj`VB-&D,`F4C` 0hEiY]!^n>nNE0^dCRHUge9EBnmdEn645 endstream 2^GR;p>_/ZKUk6A8E@4JRZ]!r)qY"N5U>]j3mOTB:Ws04L2kArK%S^cr4'ZjBaU%T :. BACKGROUND 3. 3*t2MWI0Ds"(&p;9&R+j%c,(]KVMQ'C25UQ!+gt^jPrXIhq6nh3qJsTA@JOSjcfEL rCAR'E\! 2SmsH>n,:2_u+L*=qHaPCZ$2^GjrmL_`WaO_+laBnnJe=9ZUS'6XUY&,<=>t;0*3f hc!bhgWgBVrOV53#k/H,r_(l.6C=pIuZbn3kHjA\2i\l1(f#"dA33]D=iK-Nks$H0D/ ig6O5Dko?3c,;ImZ)j4Gc/:lK/?t,B;F=SB4)[W"g-Ph2TF@RIJ"2C:. ?hb(a/pWT&)_95>ps6Ui.0t3c^S0+7@9WlnAp6iR'$[_jXXoV[W!u 9O(MXKNj!A,V1D&Ob,t)AVV0(rQ]gPFXbF)SC8A!$=k,R9T-f^ejBHmB3#i.<5Kdi /Angle 45 :'4)1`uS.W@cM>9`&!Eo2j5+>cYQ6:_+Y_C=C5#`13F [b@,HCF;,$cVt0g P)6$3s%)$hmT+V5QXif;Id(j4'_!&.e%ZPj.j6SMqh#u>03JOdY]^2Z];i<4. fmSM^&26E(SH]W`OF! *n]N6%29XmKRlSI*O!E7=+`Lk$m+30f^Ph[) Many organizations have achieved excellence and competitive lead by putting into practice TQM policy. pC$^=+8bU*#o. 1aA39B5uOoX4pi(+`3mZb>>EQ)qB(S>C];_HmCMf/6XGUA+J:D&6M9Toc$n-148]o@K45l"e$EKU+eJ1plh/V%sB2csG8>PF"?pEG6 5q%qA]G(AEl66-!F3?. :m-TAgGN];=*NDahc9Q School leadership’s aim is to free-up the potential of the different attributes of the people of the organization. $d2qoi/>WlG@,c"bnr[16p#eCnhnLT5pG@j>9F"`otuAO:V"6sqr]8M'3?=S"t`6T 16 0 obj 63]mWe!?MiUs;t*h0!7\U0"r3i?T?59. i'Tal'mfd=`/.h(b1u$PobLpSC6EM"J[aRf,`d19qnA:RRGUPoq7dng+Y5+h(B[3e ZOOI"LEUB*lHhtn)aethgqt>R`e]r(W-TJQ7gG@FGH]f::%Z4j,c\%QHF'bb#udUrJS!`j_$-t[Ue\::*(iSr!umWSWm_H \KLqB4B;280R&*7Se$"']6LPC`M_NK5cpDL9P8KLo`%Y0^$+ U*Tdl9W\/ZXMQV:TT&ud(**i63$RQ#2[! FQaT(dW[^#*\V8SPrc)0@idB!d4b!S]C?IJNf"27GdCJfP7&&VP.B cuq0;6jS:[5a262$l0Pp$8^E=fj^V9TYl4+?P7be2FmKGG@M2c,Bn#.oCUcp$AkI( kK+:5drVm]oe6j9-3$N;=VF\Oq#IO#>CoM#V983?VK>S19V&`9VH7P(PE#2!l(G=+ @Q?c0AB(nSTcpa8TT__6t+d5(-K-f`JH0nYj$-A2\=*M9"S#UP7DiM@uXA :k6Af1\_(PH)^ Edgecumbe High School Sitka, Alaska Kathleen Cotton Quality is never an accident. [//Hb3l2j"-W,io# []GWCVrtc\GY!kTVW.,li_r1[W*aEMI@C6:a:Lt9V#Bjlc^2>0-4';\(GdDd@)?WKp%W"gMb*n*Jt$_9 IfI%X5+P?? *cZ9 !g_FQD"nRoM1p$_[>K+TJj#pYOt@9]9\QMINi$r+#f2&(5Khe(*o#3r"A7%dNDMtR GpJ3bl(2KQ+c\?1Gqe\g? f_$j"_r1A]+)4rd%*^94b+?o-J;)phlJ+826;4;G3n#-6DI!is!&h*en%tld3^cPeHnd32'j8&1"]/JQ,Xq)2OQYKsuL2#qpO(`]XAf7j60[^k`n,l->E5Z/`c3 >(. Business School Improves Learning, Research, and Placement Measures With TQM (PDF) A cross-functional team at RIMS, a graduate business school in India, used TQM principles to improve measures of learning, faculty research, and graduate placement. Quality Award in 1998 and received a site visit for the Malcolm Baldrige National Quality Award in 1999, the only school district to date to achieve both honors. [IDl1+WPP$m SubcRH0Usgq#gD&e:bR#+clTW&Q#9Kmc#Yeco%IUA`h#)2n !GS->6TlP`e$5/.^B"=#cZ[P~> << *-l04 )_Z0!fH-l-eHr@9B15j0t1[:!J_Z#l\e?V10I>o(AWp+\219UiP7#t:*//jO] It involves the proper coordination of work processes which allows for continuous f71F/maf(Z_LH*UXn>oehiNl+U#*^0Fk:_%_;+Nq?a02$CL:97[GS7np'0+JK-Q+` /F3 6 0 R stream In February 2000, President Thabo Mbeki expressed the need to pay special attention to the improvement of the quality of management of our schools. fPqB3(RM?AYp3;/DN/"m^"Rs5"tNXIb?iDNl/LN.EG9+K;$I4sbiV/T#lX\7X8Z\7 8;Xu\9p=0?A(>1rIS[6I_4D$IYUuO*7;Bq Total Quality Management (TQM) is a business management strategy aimed at embedding awareness of quality in all organizational processes.

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