However, in order to unlock these benefits, it’s essential the right knowledge sharing culture is developed to encourage internal co-operation and maximize the value of knowledge sharing assets. Before reading this article, ask yourself what’s stopping you from sharing knowledge. An effective and sustainable knowledge sharing culture can ensure successful knowledge transfer efforts, by actively involving both the source of the knowledge and the receiver. But if you choose an inadequate technology, you will do more harm than good. These people can empower the atmosphere and motivate others to open up and recognize that they do in fact have something to teach and share. The fear of being replaced by a cheaper individual is very real indeed – and in many organizations a reality. Online chats, wikis, internal blogs, or project management tools can facilitate communication and information exchange across organizational and geographical boundaries only when implemented well and when people are trained in its use. The only sustainable competitive advantage for any business is continuous innovation and the application of new knowledge. understand the importance of knowledge sharing, we have to understand the importance of knowledge itself and how it differs from information.In his article on knowledge sharing, David Gurteen gives an exceptional explanation of knowledge with a cake analogy Sign up for your 14-day free trial with Document360 now. This information is often highly detailed and can’t be found elsewhere, as such it needs to be directly captured from the individuals best placed to advise. Builds Accountability Anyone who has been on a team – sports, business, even family – knows the importance of... 3. Knowledge sharing culture focuses more on the attitude of those sharing the information. In judging something as easy or difficult, our attitude and our motivation levels … To share tacit knowledge requires a culture conducive to this type of sharing. Benefits of Knowledge Sharing … Knowledge management systems hold many benefits - for employees and customers alike. “We can’t afford to spend decades waiting for these treatments to emerge or else the results of the diseases will bankrupt our healthcare system,” … By capturing the key information that helps the business serve its customers, knowledge sharing ensures that internal information is being used to its full potential. Knowledge and the Importance of Knowledge Sharing in Organizations Faizuniah Pangil School of Business Management ... culture but having problems where knowledge sharing is concerned, for example China ... can be improved. On the contrary, knowledge activities must be integrated into everyday work processes. Knowledge management, Corporate culture, Barriers, Values, Knowledge sharing Abstract Culture is often seen as the key inhibitor of effective knowledge sharing. Knowledge sharing is playing an increasingly significant role in the ongoing success of multiple organizations, and helping companies tap into what they already know to optimize how they work, what they do and the future-facing decisions they make. By showing, you are introducing the methods, by motivating, you are creating a need. Katrina Pugh, president of business and knowledge strategy company Align Consulting Inc., outlines a process called “knowledge jam” in her book Sharing … Technology has transformed the way people communicate and collaborate, thus the way they do business. With the right knowledge sharing culture, carefully developed across the business, a perpetually updating resource that empowers employees to up-skill where it matters most can be created. If you want to know how knowledge sharing can help your company meet its goals, then you are at the right place! Most believe that they should always have an answer to a question. This information is often stored in the heads of employees and used on a daily basis, but as a result, it’s not overly easy to access and it makes getting an overview on what the company knows very difficult. Using technology can be one of your greatest tools to nurturing your knowledge sharing culture, as it can help you remove … This is why you should never forget to lead by example to create a knowledge sharing culture. A knowledge sharing system is a tool you use to get the job done, but the best knowledge sharing happens when you build better relationships between people. To create a knowledge sharing culture you need to encourage people to work together more effectively, to collaborate and to share - ultimately to make organisational knowledge more productive. Without this time, it’s likely their contribution will be limited as they will not have the chance to offer the information that will deliver the most value. Unfortunately, the most common reason people object to sharing what they know is fear. Knowledge sharing culture celebrates mistakes. Knowledge sharing is an activity through which knowledge (namely, information, skills, or expertise) is exchanged among people, friends, peers, families, communities (for example, Wikipedia), or within or between organizations. … One way to change this is to make knowledge sharing a formal part of responsibilities, including it in a job requirement. Something as simple as how a process works, or what to do in a company-specific contingency situation can deliver massive value in the right circumstances. This is a significant opportunity for both organizations and individuals to develop and grow. Fostering a culture that embraces knowledge sharing is one that helps your organization fill information gaps, scale output and productivity, and stimulate the leaders within your ranks. Knowledge sharing offers amazing potential for organizations who embrace the opportunity and optimize the value of the data they collect. One should be able to develop new ideas and concepts, this is the most important metric you should go by. The results are all too often decreased productivity, lost revenue, increased costs and loss of knowledge. Knowledge sharing does start with the individual, but some people need an encouragement and support. A successful long-term knowledge sharing culture respects all parties involved and is mutually beneficial for all. How can you easily share knowledge in a geographically dispersed organization, if you do not use the appropriate technology? Moreover, they will act and rethink their roles and positions and contribute proactively to empowering the processes and management. As such, workers must feel like knowledge sharing is working for them and that they’re not just giving away key information to train their replacement. Moreover, it is a crucial part of reshaping the corporate culture into a knowledge sharing one, especially in the startup companies. To remain competitive and successful, organizations must create a culture of knowledge sharing and continuous learning. The attitude towards knowledge sharing in the organization will lay the foundations for the culture. ways in which culture and knowledge are linked. Abuse of information captured will quickly destabilize a positive culture and undermine future knowledge sharing efforts. It might seem obvious why knowledge sharing is important, but not all companies “get it” or even focus on a “knowledge sharing culture.” Today, there are more benefits and a need for a knowledge sharing strategy than ever before. The workplace of today is made up of people belonging to up to five generations.Each and every one of them knows things that can keep their organizations moving forward and considering the rise of the knowledge economy and how things might evolve in the future, a knowledge sharing organizational culture … Read on to find out the answer to all these questions and more…. If workers can be incentivized to share what they know and learn as they develop, it’s possible to build a progressive resource that evolves alongside the workforce. The admirable reward and recognition system also differ from business to business and depend on your internal management strategies and business strategy. This helps up-skill the workforce, protect the business from critical knowledge losses and help improve key decision making for the good of all parties. This is a powerful emotion, and many believe that once they share their knowledge others will steal their ideas and reap the benefits. Purpose – This research aims at investigating the role of certain factors in organizational culture in the success of knowledge sharing. Luckily, a positive company culture is built on methods that recognize both the giver and the receiver. This is why all startup managers should support and actively promote the culture of knowledge sharing. To put it simply, as a leader you need to show your team what makes their knowledge more valuable. Whereas we once focused on simply sharing knowledge, leaving it up to ancestors and academics to catalog, organize, and interpret such materials, we now understand its essential role for businesses and … Fill Knowledge Gaps. According to a survey conducted by we.CONECT, corporate culture is the third most influencing factor that enables employees to make use of a digital platform in the workplace. Regardless of the type of business, the good recognition system should have only one goal - to reward behaviors that are created to re-use and re-share knowledge. However, this is often not the mere excuse because the organization of work and the number of tasks is immense. Furthermore, knowledge managers (generalists that understand the types of knowledge that exist in the communities) must be used to locate and translate knowledge elements, thus facilitating their integration into other communities. However, it’s only beneficial when one is prepared to learn from mistakes. Even though we are living in the information-driven culture and economy, employees are still, often unknowingly, withholding their knowledge others might need. The systems often involved in knowledge sharing typically help create structure and give employees a better appreciation for what it actually is, and what it can do. If employees within the organization won’t buy into knowledge sharing, then it’s likely the information captured will mostly be superficial and not reflect the true value of internal knowledge. Knowledge sharing is designed to help rectify this problem by capturing critical information, storing it in the right place and ensuring it’s accessible to the right people, at the right time. Promotes Employee Input Facilitating clean communication throughout a company can be difficult. It sends a positive message to your customers, future employees and community. Employees need to feel safe and know that if they give feedback they won’t face negative repercussions. Along with individual knowledge, each employee has a sphere of influence. Creating such a culture requires an open, intuitive and modern approach. The knowledge itself is powerful and valuable - but only when (re)used and shared. Internally, they imp... Get full access to the Document360 platform. While sharing good examples and best practice can empower the company culture, sharing worst practice is equally beneficial. What if someone can come up with a great idea based on the worst case scenario? Lack of time is probably the first thing used as an excuse for not sharing knowledge. In most instances, key knowledge sharing systems take the form of software like knowledge bases, and are designed specifically to help record, store and manage key information to ensure it’s accessible by the right people, when it’s need most. But technology can make a huge difference. Show People How To Share Knowledge. Some will see the benefits by itself, others will see an opportunity to be recognized as experts or to be rewarded. 58% of... We’re living in a knowledge economy. As such it’s essential that they’re regularly engaged and the information captured is used in a way that helps them in their everyday lives. It’s often the internal knowledge within a business that differentiates the successful from the failures, and this highlights just how important knowledge sharing is to developing and maintaining a strong commercial position. But we need to remember a few things: ¨ We are talking about sharing knowledge and information – not just information. Knowledge sharing should be a part of a company’s culture. To help instill a knowledge sharing culture, create a vision of how things should work in the organization. Not every person will have the same type of need. Document360 helps to build amazing online knowledge base (public or Because when the workload is overwhelming, people do not have the time to help others and share tips and tricks. To help instill a knowledge sharing culture, create a vision of how things should work in the organization. In fact, with the right approach, businesses can drive their progress, efficiency and performance. To make the technology an enabler, management should choose the technology that works for people, not vice versa. To change this behavior, organizations need to cultivate an environment in which knowledge sharing is encouraged and rewarded, or even required. Organization should put emphasis on a culture of “Knowledge Sharing rather than Knowledge Hoarding. 3. Hence, it is extremely essential to foster such a culture in the workplace that facilitates and stimulates employees to make use of digital platforms for the purpose of inform… It can be a double-edged sword when it is not integrated with how people work. Some of the components of culture that have been identified as being influential towards the impeding of a knowledge sharing behavior include managerâ€™s commitment, emotional intelligence, fear, the presence of hierarchy in the organizational structure, lack of social network, age differences, gender differences, shortage of resources, conflict of motives, uncertainty, under- estimation of lower levels, conflict avoidance and the general environment at work, among others. From information overload to browsing irrelevant stuff - technology can be ineffective. If the knowledge shared cannot help other people develop new knowledge, then it is not either shared in the right way or method. But this is only possible, if the right culture is created, empowering employees to share what they know in an environment that gives them every opportunity to contribute and benefit in equal measure. If opportunities to share knowledge are not created by the organization, it’s likely key employees will struggle to find the time to get involved. Knowledge sharing is about people, not technology. And why is developing the right culture for it so critical for success? So, be sure not to forget that. The concept of knowledge sharing isn’t new, but how we communicate information is. These factors are closely linked with our culture. private) in minutes! Leaders need a rigorous process for discovering pockets of insight and bringing people together in conversation to get that insight out and into circulation. Making the most of internal information in the business is critical to optimizing performance and has the potential to have a significant impact on the bottom line. You can call this a “two-way street”, as the receiver gains from the transfer in an obvious way, while the source of knowledge may need to be … But just what is knowledge sharing? So let’s quickly start with the basics, put simply, knowledge sharing is all about creating the systems and culture that facilitate the quick and easy sharing of information in a business. Employees must actively gain something from knowledge sharing efforts and this is where culture in the business is key. Sharing bad examples and solutions can help people understand what to avoid and build trust and a sense of community. 352 It’s time to embrace a knowledge sharing economy. And needs have to have inner triggers and they differ from person to person. Your job as a manager is to identify these people and help them be the advocates of knowledge sharing culture. The creation of new knowledge is essential to the survival of almost all businesses. Finally you’ll want to track the outcomes of your knowledge sharing initiative. KNOWLEDGE SHARING . This means the value derived from the information is limited. The mistakes are after all clear indicators that one is making an effort to find a solution, even if it’s not a good one. Logically, they are also natural when it comes to sharing what they know. If it’s perceived to be a waste of time, unrewarding or just difficult and time-consuming, then knowledge sharing will fail. The best knowledge sharing cultures are natural and unenforced. You’ll want to keep a record of communications that employees have which involve knowledge sharing so that you can include those efforts in annual reviews, and so that you can cultivate … If you reward people for sharing knowledge, you should also reward others for making an effort to receive knowledge. This belief is not fruitful for knowledge sharing. Do lower-level... 2. It’s very much important to share required knowledge with your co-workers. In short, people need to share knowledge. In many instances, workers operate in silos, and so what they know often stays within a very small circle. “Creativity” is an elusive concept in the professional world. Some people are “naturals”, they live to learn and explore new things. The knowledge sharing activities must not be perceived as additional tasks or work requirement. For knowledge sharing to be successful, it’s critical the culture is aligned and people understand and appreciate how the information will be used. Five Ways Knowledge Sharing Is Good for Your Company’s Culture 1. Culture also extends to how the knowledge is captured too. But, with a knowledge sharing strategy, employees are able to share what they know in a system that can be widely accessed internally. Have the senior executive and the leadership team communicate the vision widely and regularly. When only good practice is shared, you are undermining the effectiveness of creative thinking. Yet, sharing knowledge and helping other might look like additional work requirements. Technology and cost are definitely facilitators of knowledge sharing but another driver is a change in attitude and a new sense of urgency around emerging healthcare problems. When you think and work by giving the new value to knowledge, your team will understand the importance of being an active part of the knowledge sharing culture. Businesses who embrace knowledge sharing and develop a culture that encourages employees to help one another grow and improve will see significant benefits, including: Reduced Vulnerability to Losing Key Information However, in order to bring this ambition to life, they must first achieve employee buy-in. It’s essential all information captured is treated with respect and not used to strengthen the companies’ position against employees. It’s critical employees not only understand why knowledge sharing is important to the business, but also that they see the value at an individual level too. Spending the energy to create this culture of sharing requires a consistent focus that drives employee engagement and empowerment. How we perceive things is largely affected by our judgment skills, preconceived notions, attitude, and emotions. When one has a busy work schedule, answering only one question and helping a colleague in need seems mind-boggling. That starts with taking a good look at how … Effective knowledge management is becoming a priority for decision-makers in different industries. There are a variety of elements that can be tracked. Managers and practitioners have one important task: to lead by example. Remember that role models are necessary for every culture. Specify how sharing, innovating, reusing, collaborating, and learning should be done. Knowledge sharing is part of the Knowledge management process.. People share knowledge through … By understanding how culture influences knowledge in their organizations, managers can then ask diagnostic questions that will suggest specific actions for adapting the organization’s culture to support the behaviors needed. In fact, with the right approach, businesses can drive their progress, efficiency and performance. Knowledge sharing presents fantastic opportunities for forward-thinking organizations to develop new capabilities and competitive advantages. However, in order to unlock these benefits, it’s essential the right knowledge sharing culture is developed to encourage internal co-operation and maximize the value of knowledge sharing assets. Knowledge sharing presents fantastic opportunities for forward-thinking organizations to develop new capabilities and competitive advantages. If you’re still unsure whether or not you should be sharing your knowledge, check out our blog and tell us if it was useful for you! means working together with people from across the business to achieve a shared goal And this is how to do it right. How does it work? When communication tools are too complex or too difficult to use, they become an obstacle, instead of a solution to sharing knowledge inside an organization. An organization actively engaged in knowledge sharing is ahead of the curve. Some people are “naturals”, they live to … To ensure these fears don’t dictate the success of your knowledge sharing efforts, it’s critical employees are reassured on how the information they share will be used and that they’re seeing personal benefits from sharing. the knowledge that is not shared is almost worthless. How Knowledge Sharing Drives Business Success. Knowledge sharing culture is about ensuring there are ample opportunities to share information, that it won’t be abused and that there is a mutual understanding for what information is valuable and why. Knowledge sharing is not only about exchanging information and data but a collaborative effort. Fostering a culture that promotes knowledge sharing can assist companies in filling information gaps, incrementing output, increasing innovation, stimulating leadership, and much more. How To Communicate And Build Integrity With A Professional Online Profile, An Interesting Way in which Internal Communication Affects Company Branding, show your team what makes their knowledge more valuable, positive company culture is built on methods that recognize both the giver and the receiver, share knowledge in a geographically dispersed organization, reshaping the corporate culture into a knowledge sharing one. Individuals will have a positive view of the opportunity and be eager to contribute. Teaching people how to share knowledge and motivate them to do so are two different things. In 2015, Millennials officially surpassed Gen Xers as the … Nurturing a feedback culture to work relies on one important factor: having employees who are willing to give honest feedback. While knowledge sharing can be beneficial for all, it’s common for some employees to be skeptical as there is a justifiable fear among workers that it reduces their unique value to the company and weakens their future negotiating position. This starts with building trusting relationships and is reinforced by how feedback is … In perceiving something as good or bad, our biases play a role and so does our way of thinking. Knowledge sharing practices must be baked into the company culture and it should be rewarded with positive reinforcement. A study of companies where sharing knowledge is built into the culture found that they did not change their culture to match their knowledge management … Fosters Creativity. As such, there needs to be investment in the area and time carved out for high-value individuals to allow them to deliver optimal value. This will help them to not only deliver more to customers, but enhance company productivity, efficiency and capabilities too. If regular appreciation and acknowledgment is shown to those that share and there are clear benefits, then it’s likely the culture will be beneficial to all involved. Thus try to elevate the status of experts and give them more opportunities to teach and exchange what they know.
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